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This includes incoming and outgoing telephone calls that are handled by Subsidium-MS’s help desk.
It has become common practice to record calls due to the growth of business conducted by telephone. Recording customer conversations allows organisations to assess customer satisfaction, train and develop staff, review call quality, and have access to a verbal record of what is said in the event of a subsequent complaint. It also hopefully means employees feel more protected knowing that any threatening behaviour can be evidenced and acted upon where necessary.
This privacy notice is published on the website.
Our Data Protection Policy outlines the good principles for handling customer data that we follow and ensures information is accurate and reliable. Recording are deleted after three (3) months.